Maker. Founder. Leader. Teacher. Learner.
Canada N1H 6J3
Hi I'm Sean.
I'm smart and I get things done.
I ❤ the Open Web.
I build technology and communities - usually at the same time.
I built my first website in 1996 and I still wake up thinking about what to build next.
I geek out on the web, accessibility, user experience, cooking and games.
I use vi to code, gas to cook and my powers for awesome.
I work with people who build technology & communities to make the world more awesome.
April 2013 - Present
Senior Product Manager
As Category Product Manager for Analytics and Data Platform, I provide vision and leadership for analytics features and products, delivering millions of dollars in annual revenue, on the Brightspace Learning Platform, which has received national media coverage.
- Drive corporate Analytics strategy by bringing together the voice of the customer, market research, competitive intelligence, and data-driven product research
- Work closely with the Senior Leadership Team and Market Strategy to translate the organizational strategy, business/market requirements, product backlog, and portfolio investment plan into a product vision and roadmap
- Manage the Analytics products life cycle from strategic planning to Go To Market to customer success through adoption and end of life
- Partner with our Customer Success Team to provide Analytics vision and expertise, roadmap alignment, building true partnerships with our customers
- Collaborate with standards organizations, such as IMS Global, to provide requirements and leadership in the EdTech standards-based eco-system
- Promoted to this role from a Technical Product Manager, where I co-led SCRUM based development teams with a Development Manager and helped develop our Hackathon program
June 2015 - Present
I teach the Web Foundations course for the Information Technology Support Services program in a blended environment of both online and face-to-face in a computer lab. Students develop a strong foundation in the theory and practice of web development within the context of delivering technical support within the enterprise. In addition to deliverying this course, I provided the pedagogical course design, development, and implementation in Brightspace - the campus Learning Management System.
As a Sr. Product Manager at D2L, the maker of Brightspace, this was an rare and powerful learning opportunity to connect with learners and take on the role of an instructor using the software I contribute to everyday.
Karen Farbridge For Mayor
June 2014 - March 2015
As Campaign Director (and senior leader) of Karen Farbridge's municipal re-election campaign for Mayor of Guelph, I was responsible for setting the strategic direction of the campaign, supporting the candidate, keeping senior staff on track and accountable for their portfolios, managing and resolving internal conflicts, maintaining morale, and winning the election.I led a senior staff who managed a campaign team hundreds of members strong. In close coordination with the candidate, I lead the strategy, vision, and policy of the campaign, and oversaw the execution of our strategy by my senior staff. My senior staff was responsible for Candidate Management, Communications and Press Relations, Field Operations, Campaign Headquarters, Constituent Relations, Fundraising and Events, and Election Day Logistics. I was ultimately responsible and accountable for the campaign's election compliance, adhering strictly to the provincial Elections Act and municipal by-laws. This covered issues as broad as campaign finance, voting scrutineers, and sign by-laws enforcement.We provided a robust campaign with a progressive set of policies which we presented to the city of Guelph through an effective grassroots campaign of print and radio media, as well as a social media campaign through Twitter, Facebook, and Instagram.As Campaign Director, I was the face of the campaign, and was responsible for speech writing, giving my own speeches at election events with dozens to hundreds of attendees, and directly handling media relations including writing and approving press releases, as well as managing and giving interviews with newspapers, blogs, radio, and television.We lost the election. This result was very difficult for the staff, and for supporters throughout the city and beyond. It was difficult for me, too. Managing the effects of a failure of this scale was challenging. Looking at it with some distance, I am able to find important measures of success within these results, such as how we shaped the discourse of the election, our ability to execute our strategy, the resources we successfully landed from fundraising to endorsements, the tremendous logistical accomplishments of the campaign team and the development of skills, and relationships within the community. I am confident that we exercised all options and opportunities available.That doesn't change the outcome or that my key accountability was winning the election. I have held the value of embracing failure for many years and this experience put that value to the test. I am proud of my work and my team’s work and while very challenging, this failure hasn't dampened my enthusiasm for the next challenge I face.
April 2012 - December 2012
As Chief Architect, I provided product vision, game design, interaction design, and technical leadership. As part of a start-up, we all did what was needed, regardless of job title. This ranged from coding, business development, pitch meetings, paper prototype development and demos, to writing Canadian Media Fund applications.
University of Guelph
June 2000 - March 2013
Lead Web Analyst
I was the lead analyst for the campus web operations, consisting of more than 300 sites and clients in partnership with the Managed Servers team. I was responsible for architecture, strategic planning, client support, and enterprise integration. I drove team success through close collaboration with the Communications and Public Affairs team to align visual design, development standards, and accessibility requirements to provide direction to campus web developers.
Additionally, I was the technical lead for the support of www.uoguelph.ca, the main web presence of the university. I worked with IT and University Senior Leadership on both operations and critical issues for the campus web site.
University of Guelph
February 2012 - March 2014
Masters of Digital Media Studies
Studied with the School of English and Theatre Studies with a research focus on Digital Media Studies, including Critical Theory of Wikis, Media Genealogy, and Identity in World of Warcraft.
- Presented at 2008 SW/TX Popular Culture and American Culture Association Conference
- Chaired World of Warcraft Session and presented my paper: "Docile Avatars: The Regulation of Bodies in World of Warcraft".
- Major Research Paper: "World of Warcraft: (En)Coding Identity in Synthetic Worlds"
- Experience as Teaching Assistant in face-to-face and online Academic Courses
University of Guelph
- Digital Media Studies, Critical Analysis, History, Philosophy and Computer Science
- Senior Research Project: HTML as Genre - A Critical Analysis of Hypertext
- Board of Directors, University Centre
- Board of Directors, Undergraduate Student Government
- Executive, College of Arts Government
- Co-Founder of the U of G Festival of The Arts
- Co-Founder of the Intellectual Freedom Forum
- Executive Member of the Games Club; Coordinator for Annual Campus Gaming Conventions: Gryphcon and Chibicon. Attributed as "Steve Ho" on the Space Channel
- Crucial Conversations - VitalSmarts
- LEAD Leadership Program - D2L
- Open Space Facilitation - Next You
- UNIX System Administration - O’Reilly & U of Illinois